{"id":16156,"date":"2026-09-22T04:10:24","date_gmt":"2026-09-22T04:10:24","guid":{"rendered":"https:\/\/cuodowk.com\/?page_id=16156"},"modified":"2026-09-22T04:10:25","modified_gmt":"2026-09-22T04:10:25","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/cuodowk.com\/index.php\/return-refund-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Return &amp; Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>cuodowk<\/strong>, operated by <strong>YOREI TRADING CO., LIMITED<\/strong>, we want customers to feel confident when shopping with us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy explains our procedures for returns, refunds, exchanges, cancellations, damaged products, faulty products, and incorrect items.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eligible products may generally be returned within <strong>14 days after delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to request a return, please contact us through the customer service or contact form available on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide your order number and a brief explanation of your return request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returned products should generally be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>Unworn where applicable<\/li>\n\n\n\n<li>Unwashed where applicable<\/li>\n\n\n\n<li>In their original condition<\/li>\n\n\n\n<li>Free from damage caused after delivery<\/li>\n\n\n\n<li>Returned with original tags and packaging where reasonably possible<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may inspect products only to the extent reasonably necessary to determine their nature, characteristics, size, or suitability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Non-Returnable Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where permitted by applicable law, certain products may not be eligible for return, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalised or customised products<\/li>\n\n\n\n<li>Made-to-order products<\/li>\n\n\n\n<li>Products that cannot reasonably be returned for hygiene or health reasons after being opened or used<\/li>\n\n\n\n<li>Products damaged through misuse<\/li>\n\n\n\n<li>Products materially altered after delivery<\/li>\n\n\n\n<li>Other products identified as non-returnable where permitted by law<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This does not affect any rights customers may have in relation to faulty, defective, or misdescribed goods under applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before sending any product back, please contact our customer service team through the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your request and provide the appropriate return instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not return products to our business address or to an address printed on a parcel or shipping label unless our customer service team has specifically instructed you to do so.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Damaged, Faulty, or Incorrect Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged, faulty, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the issue<\/li>\n\n\n\n<li>Clear photographs or videos where appropriate<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the issue, we may provide an appropriate solution such as a replacement, refund, or another remedy where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will normally be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Banks, card issuers, and payment service providers may require additional processing time before the refunded amount appears in your account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Shipping Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Standard shipping from cuodowk is <strong>free<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an optional premium shipping service is offered and selected, additional premium delivery charges may be handled separately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Exchange requests are subject to product availability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact our customer service team before returning any product for exchange.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to cancel or modify an order before it has been dispatched, please contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will make reasonable efforts to accommodate your request, but cancellation or modification cannot always be guaranteed once processing or dispatch has begun.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>YOREI TRADING CO., LIMITED<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RM03, 24\/F<br>HO KING COMM CTR<br>2-16 FAYUEN ST<br>MONG KOK<br>HONG KONG<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At cuodowk, operated by YOREI TRADING CO., LIMITED, we want customers to feel confident when shopping<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16156","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/pages\/16156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/comments?post=16156"}],"version-history":[{"count":1,"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/pages\/16156\/revisions"}],"predecessor-version":[{"id":16205,"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/pages\/16156\/revisions\/16205"}],"wp:attachment":[{"href":"https:\/\/cuodowk.com\/index.php\/wp-json\/wp\/v2\/media?parent=16156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}