Terms of Service

These Terms of Service govern the use of the cuodowk website and purchases made through our online store.

The store is operated by YOREI TRADING CO., LIMITED.

By accessing our website, creating an account, browsing products, placing an order, or otherwise using our services, you agree to these Terms, subject to any rights that cannot legally be excluded under the laws of the Hong Kong Special Administrative Region or other applicable mandatory laws.

1. Use of the Website

You agree to use our website only for lawful purposes and in accordance with applicable laws and regulations.

You must not:

Misuse the website
Interfere with its normal operation
Attempt to gain unauthorised access to any part of the website or related systems
Introduce malicious software, harmful code, or viruses
Use the website for fraudulent or unlawful activities
Violate applicable Hong Kong laws or regulations

2. Product Information

We make reasonable efforts to provide accurate:

Product descriptions
Images
Specifications
Measurements
Colours
Prices
Availability information

However, minor variations may occur due to photography, lighting, screen settings, manufacturing processes, measurement methods, packaging changes, or product updates.

Nothing in this section is intended to limit any rights available to customers under applicable Hong Kong law in relation to defective, incorrectly supplied, unsafe, or materially misdescribed products.

3. Prices

Prices are displayed in the currency shown on the website or at checkout.

Prices and promotions may change from time to time.

The applicable price will normally be the price displayed when the order is submitted.

Where applicable, taxes, duties, or other legally required charges may be displayed or calculated during checkout.

4. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may decline, suspend, or cancel an order where reasonably necessary, including in cases involving:

Payment failure
Suspected fraud
Stock unavailability
Pricing errors
Incorrect product information
Technical problems
Security concerns
Operational issues
Legal or regulatory requirements

If we cancel an order that has already been paid for, the applicable payment will be refunded to the original payment method.

5. Payment

Customers must provide complete and accurate payment and billing information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by independent third-party payment providers, which may be subject to their own terms, policies, and security procedures.

6. Shipping

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase requirement.

YOREI TRADING CO., LIMITED covers the standard shipping cost for every order placed through cuodowk using our standard delivery service.

Estimated delivery time is generally:

15–20 days

Please refer to our Shipping Policy for further information regarding processing, tracking, delivery delays, and shipping procedures.

7. Returns and Refunds

Returns, refunds, exchanges, and eligible cancellations are governed by our Return & Refund Policy.

Nothing in our Return & Refund Policy or these Terms is intended to exclude, restrict, or remove any legal right or remedy that cannot lawfully be excluded under applicable Hong Kong law.

8. Compliance with Hong Kong Laws

YOREI TRADING CO., LIMITED intends to operate the cuodowk website and conduct its ecommerce activities in accordance with applicable laws and regulations of the Hong Kong Special Administrative Region.

Our business activities may be subject to applicable Hong Kong legal requirements relating to:

Contracts and commercial transactions
Sale and supply of goods
Consumer protection
Trade descriptions and advertising
Electronic transactions
Personal data and privacy
Intellectual property
Payment processing
Fraud prevention
Ecommerce activities
Other applicable commercial and regulatory requirements

Nothing in these Terms authorises any activity that would violate Hong Kong law.

If any provision of these Terms conflicts with a mandatory requirement of Hong Kong law, the applicable legal requirement will prevail to the extent of that conflict.

9. Consumer Protection

We aim to provide customers with clear and reasonably accurate information concerning:

Products
Prices
Shipping
Returns
Refunds
Promotions
Material transaction terms

Nothing in these Terms is intended to waive, restrict, or eliminate any mandatory consumer protection right available under applicable Hong Kong law.

10. Personal Data and Privacy

Personal information collected through the cuodowk website will be handled in accordance with our Privacy Policy and applicable Hong Kong privacy and personal data requirements.

Personal information may be used for purposes including:

Order processing
Payment processing
Shipping
Customer service
Returns and refunds
Fraud prevention
Website operation
Legal and regulatory compliance

Customers should review our Privacy Policy for further details regarding the collection, use, disclosure, retention, and protection of personal information.

11. Intellectual Property

Original content published on the cuodowk website, including:

Text
Graphics
Branding
Logos
Product photographs
Website layouts
Designs
Other original materials

may be protected by applicable intellectual property laws.

Unauthorised commercial reproduction, copying, modification, distribution, publication, or exploitation may be prohibited.

Nothing in these Terms grants users ownership of intellectual property belonging to or licensed to YOREI TRADING CO., LIMITED.

12. Prohibited Activities

You must not use our website to:

Commit fraud
Violate applicable law
Distribute malicious software
Attempt unauthorised access
Interfere with website security
Impersonate another person
Collect information unlawfully
Abuse website functionality
Misuse payment, refund, or chargeback procedures
Infringe intellectual property rights
Engage in conduct contrary to applicable Hong Kong law

13. Third-Party Services

Our website may use services provided by third parties, including:

Payment providers
Shipping providers
Logistics providers
Hosting providers
Analytics providers
Marketing providers
Fraud prevention providers
Technology providers

Third-party services may be governed by their own terms, policies, and operational procedures.

We are not responsible for the independent acts or omissions of third parties except to the extent that such responsibility cannot lawfully be excluded.

14. Website Availability

We do not guarantee that the website will always operate without interruption.

Temporary interruptions may occur because of:

Maintenance
Technical issues
Security incidents
Third-party service failures
Hosting problems
Network disruptions
Circumstances outside our reasonable control

We will make reasonable efforts to maintain website availability and restore services where practical.

15. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, YOREI TRADING CO., LIMITED will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.

Any exclusion or limitation of liability contained in these Terms applies only to the extent permitted by Hong Kong law.

16. No Waiver of Statutory Rights

Nothing in these Terms is intended to waive, restrict, or remove any statutory right or legal remedy that cannot lawfully be waived under the laws of Hong Kong.

If applicable Hong Kong law provides customers with greater mandatory rights than those stated in these Terms, those mandatory rights will prevail.

17. Governing Law

These Terms of Service, the operation of the cuodowk website, and transactions conducted through the website are governed by the laws of the Hong Kong Special Administrative Region.

The validity, interpretation, performance, and enforcement of these Terms will be determined in accordance with applicable Hong Kong law.

This governing law provision does not remove or limit any mandatory rights that cannot legally be excluded.

18. Dispute Resolution

If a dispute arises between YOREI TRADING CO., LIMITED and a customer concerning an order, payment, product, refund, service, or these Terms, both parties are encouraged to first attempt to resolve the matter through good-faith communication and negotiation.

If the dispute cannot be resolved through negotiation, either party may pursue remedies available under applicable law.

Subject to any mandatory jurisdictional rights that cannot legally be excluded, disputes relating to these Terms may be submitted to the competent courts of the Hong Kong Special Administrative Region.

19. Severability

If any provision of these Terms is determined by a competent court or authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.