Privacy Policy

This Privacy Policy explains how YOREI TRADING CO., LIMITED, operating the cuodowk online store, collects, uses, stores, processes, and protects personal information when customers visit our website, place an order, contact us, or otherwise use our services.

We respect customer privacy and handle personal information in accordance with applicable privacy and data protection requirements.

1. Personal Information We May Collect

Depending on how you interact with our website, we may collect:

  • Name
  • Telephone number
  • Email address where provided
  • Billing address
  • Shipping address
  • Order information
  • Transaction information
  • Payment-related information
  • Account information
  • Customer service communications
  • IP address
  • Browser information
  • Device information
  • Website usage information
  • Marketing preferences

2. How We Collect Information

We may collect personal information:

  • Directly from you
  • When you place an order
  • When you create an account
  • When you contact customer support
  • Automatically through the website
  • Through cookies and similar technologies
  • From payment service providers
  • From shipping and fulfilment providers
  • From hosting and ecommerce service providers
  • From analytics and marketing providers

3. How We Use Personal Information

We may use personal information to:

  • Process orders
  • Process payments
  • Arrange delivery
  • Send order updates
  • Process returns and refunds
  • Provide customer service
  • Maintain customer accounts
  • Prevent fraud
  • Maintain website security
  • Improve our products and services
  • Comply with legal obligations
  • Send marketing communications where permitted

4. Payment Information

Payments may be processed through authorised third-party payment providers.

We do not necessarily receive or store complete payment card details.

Sensitive payment information may be processed directly by the applicable payment provider according to its own privacy and security practices.

5. Cookies

Our website may use cookies and similar technologies to:

  • Operate website functions
  • Maintain shopping cart functionality
  • Remember user preferences
  • Analyse website traffic
  • Improve website performance
  • Prevent fraud
  • Support advertising
  • Measure marketing effectiveness

Customers may be able to manage cookies through their browser settings.

Disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We may share personal information where reasonably necessary with:

  • Ecommerce service providers
  • Payment processors
  • Shipping and logistics providers
  • Fulfilment providers
  • Website hosting providers
  • Analytics providers
  • Marketing providers
  • Fraud prevention providers
  • Professional advisers
  • Government or regulatory authorities where required by law

7. International Processing

Some service providers may operate outside Hong Kong.

As a result, personal information may be transferred, stored, or processed in other jurisdictions.

Where appropriate, we take reasonable steps to work with service providers that maintain suitable privacy and security protections.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Order processing
  • Customer support
  • Accounting
  • Fraud prevention
  • Dispute resolution
  • Legal compliance

9. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Misuse
  • Loss
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Access and Correction

Subject to applicable law, customers may request access to certain personal information we hold or ask us to correct inaccurate personal information.

Privacy requests may be submitted through our website customer service or contact form.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

Where permitted, we may send marketing or promotional communications.

Customers may unsubscribe using the unsubscribe option provided in marketing communications.

We may still send non-promotional communications relating to:

  • Orders
  • Payments
  • Shipping
  • Returns
  • Refunds
  • Account security
  • Customer service

12. Third-Party Websites

Our website may contain links to independently operated third-party websites.

We do not control and are not responsible for the privacy, security, or content of third-party websites.

13. Children’s Privacy

Our services are not intended for children who are not legally permitted to enter into online transactions.

We do not knowingly collect personal information from children contrary to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, services, legal requirements, or privacy practices.

The latest version published on the cuodowk website will apply.

Contact

YOREI TRADING CO., LIMITED

RM03, 24/F
HO KING COMM CTR
2-16 FAYUEN ST
MONG KOK
HONG KONG