Thank you for shopping with cuodowk, operated by YOREI TRADING CO., LIMITED.

This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

1. Free Standard Shipping on All Orders

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase requirement.

No standard shipping charge will be added to any order placed through our website using our standard delivery service.

YOREI TRADING CO., LIMITED fully covers the standard shipping cost for every order.

Free standard shipping applies regardless of:

  • Order value
  • Number of products purchased
  • Promotional discounts
  • Coupon usage
  • Sale pricing
  • Customer account status

Customers are not required to meet any minimum order amount, membership condition, coupon requirement, or promotional condition to receive free standard shipping.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing may occasionally take longer during:

  • Weekends
  • Public holidays
  • Promotional periods
  • High order volumes
  • Additional payment or security verification

3. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period generally begins after an order has been processed and dispatched.

Delivery times are estimates and are not guaranteed delivery dates.

4. Tracking Information

Where tracking is available, tracking details may be sent using the contact information provided during checkout.

Tracking information may require some time to update after dispatch.

5. Delivery Delays

Delivery may occasionally be delayed due to:

  • Carrier disruptions
  • Severe weather
  • Customs procedures
  • Public holidays
  • Transportation delays
  • Local delivery issues
  • High shipment volumes
  • Incorrect delivery information

These circumstances may be outside our reasonable control.

If a shipment is delayed, we will make reasonable efforts to assist with tracking and provide available updates.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully check:

  • Recipient name
  • Street address
  • Building or apartment details
  • City or district
  • Postal information where applicable
  • Telephone number
  • Other relevant delivery information

If you notice an error, please contact our customer service team as soon as possible.

We cannot guarantee that delivery information can be changed after an order has entered processing or has been dispatched.

7. Multiple Packages

Some orders may be shipped in more than one package.

Packages belonging to the same order may:

  • Have separate tracking numbers
  • Be dispatched at different times
  • Arrive on different dates

This does not necessarily mean that part of the order is missing.

8. Lost or Significantly Delayed Parcels

If your parcel appears significantly delayed, please contact our customer service team and provide your order number.

We will review the available tracking information and provide reasonable assistance.

9. Damaged Parcels

If your package arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.

Photographs of the packaging, shipping label, and product may help us review the issue.

Where appropriate, we will review the matter and provide a suitable solution in accordance with our applicable return and refund procedures.

10. International Shipping

Where international delivery applies, customs rules and import requirements may vary by destination.

Customers are responsible for complying with applicable local import requirements.

Applicable duties, taxes, customs charges, or other government-imposed fees may depend on the destination and information displayed during checkout.

These charges, where applicable, are separate from our standard shipping charge.

11. Shipping Cost Responsibility

For clarity:

YOREI TRADING CO., LIMITED unconditionally covers the standard shipping cost for all orders placed through cuodowk.

There is:

  • No minimum order value
  • No minimum product quantity
  • No membership requirement
  • No coupon requirement
  • No promotional requirement
  • No special qualification requirement

Customers will not be charged a standard shipping fee for standard delivery.

Contact

YOREI TRADING CO., LIMITED

RM03, 24/F
HO KING COMM CTR
2-16 FAYUEN ST